SERVICE INFORMATION

Clear boundaries make better projects.

Poygan Tech is operated by Willow Tech LLC. This page describes the public offers and working principles. A project-specific written scope controls if it differs from this general information.

Starting a conversation

Submitting the interest form or emailing Poygan Tech is a request for a personal reply about a possible need. It does not create a contract, authorize work, reserve a schedule, subscribe you to recurring marketing, or commit either side to a purchase. Jake may ask a clarifying question, offer a quick answer, suggest a focused planning step, or explain that the project is not a fit.

Quotes and project approval

Paid work begins only after a separately accepted written scope describes the deliverables, price, responsibilities, assumptions, acceptance criteria, support boundaries, third-party costs, and schedule. No implementation, advertising, hosting, subscription, data migration, vendor fee, or third-party purchase is silently included or started.

Scheduling, cancellation, and refunds

Scheduling, rescheduling, cancellation, and refund terms are stated in the applicable written scope or payment page before a purchase. If Poygan Tech cannot accept work that has already been paid for, the applicable payment will be refunded.

Results and AI limitations

Willow Tech LLC does not guarantee leads, revenue, savings, search rankings, uninterrupted service, or a specific business result. AI-generated material can be incomplete or wrong and requires controls appropriate to the use. Measurable acceptance criteria for delivered work belong in the written scope.

Data, access, and infrastructure

Customers must be authorized to provide any data, content, or system access. Credentials and sensitive information must use an approved secure method, never ordinary email. Customer production data and services use appropriate external business infrastructure selected for the project.

Ownership and third parties

Project ownership, licenses, reusable components, open-source software, and third-party services are identified in the written scope. Third-party providers control their own pricing, availability, terms, and service behavior.

Authority

Automated systems may help research, draft, test, and perform approved work, but they do not sign contracts or accept material legal obligations for Willow Tech LLC. Jake remains the authorized owner decision-maker.

Effective August 27, 2026. This page is general service information, not legal advice.

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